Your customers have Questions.
Hungry customers don't have time to wait on hold or for a human to answer.
They don't want to dig through a website or download an app. They don't want to figure out the difference between two similar menu items because it isn't listed on the website.
They want food now.
Every roadblock in between them and your business means customers lost.
Sidekick has Answers.
Our Sidekick agents remove these barriers by providing a simple and quick experience for customers to get information about your restaurant, such as hours or menu items. In fact, it's one of a Sidekick's specialties: getting information to your customers in a fast and friendly manner.
Rebecca at Pizza Planet
Our Sidekick Rebecca is working hard at Pizza Planet helping customers get to their food faster. Try talking to her!
Getting Set Up.
Setting up a Sidekick agent to work your restaurant's customer service is a simple and straightforward experience.
After setting up your account and plan, you'll be prompted to set up your Sidekick. You can choose a custom name for your Sidekick, but the main field to focus on is the Context. This is where you'll add information about your business. For restaurants, we recommend starting out with your hours of operation and menu items. You can also add information such as locations and specials as well.
Adding this information should be done in natural sentences, such as "We are open from 9 AM to 10 PM, Mondays through Fridays". For instructions for the Sidekick, put them in a form similar to this: "The Sidekick cannot take any orders and can only give information". You can put line breaks between instructions, but they won't affect the Sidekick's performance. When editing the context, a Test Drive window is availiable underneath, so you can quickly see how the Sidekick will respond with the given context. It's a good idea to tweak this context until you get the responses you are looking for.