Your customers have Questions.
Technology is hard, especially for non-technical people. They need rapid assistance and don't want to wait hours or days. In the IT game, speed counts.
Often times, IT questions are repetitive and simple, others are much more complex. It's easy to answer simple questions that can be anticipated in advance, but some questions aren't so easy, and this is where traditional chatbots fail. If the answer isn't preprogrammed in to them, they fall flat on their face and have to give a canned "I don't know" response.
Sidekick has Answers.
Sidekick AI's natural conversation technology allows our Sidekicks to reason about the question, utilizing both provided information and common sense, and come up with a solution.
We've found that our systems can handle the vast majority of technical questions that traditional chatbots fail on.
That's the Sidekick difference.
Jeff at IT Helpdesk
Our Sidekick Jeff is working hard at IT Helpdesk helping customers through their technical troubles. You might recognize him, he's also availiable on our homepage! Try talking to him!
Getting Set Up.
Setting up a Sidekick agent to work your restaurant's customer service is a simple and straightforward experience.
After setting up your account and plan, you'll be prompted to set up your Sidekick. You can choose a custom name for your Sidekick, but the main field to focus on is the Context. This is where you'll add information about your business. For IT, we recommend starting out with the answers to simple repetitive questions, and build off of them into more complex solutions and troubleshooting techniques.
Adding this information should be done in natural sentences, such as "We are open from 9 AM to 10 PM, Mondays through Fridays". For instructions for the Sidekick, put them in a form similar to this: "The Sidekick cannot take any orders and can only give information". You can put line breaks between instructions, but they won't affect the Sidekick's performance. When editing the context, a Test Drive window is availiable underneath, so you can quickly see how the Sidekick will respond with the given context. It's a good idea to tweak this context until you get the responses you are looking for.